Frequently Asked Questions
Everything you need to know about shopping at Knickerbocker.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items within 30 days of purchase. Please ensure all original tags are attached to receive a full refund.
How can I track my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines for international orders are calculated at checkout based on your location.
How do I care for my Knickerbocker products?
To ensure the longevity of your items, we recommend following the specific care instructions located on the inner garment tag, which usually include cold washing and air drying.